Privacy policy

HostXtra ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our game server hosting services (collectively, the "Services").

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, billing address, payment information, and any other information you voluntarily provide when creating an account or contacting support.
• Usage Information: IP address, browser type, operating system, access times, and pages viewed on our site.
• Service Data: Server names, configurations, logs, and usage data necessary to provide our hosting services.

2. How We Use Your Information

We use your information to:

• Provide and manage the Services.
• Process payments and billing.
• Send important service-related communications.
• Respond to customer inquiries and provide support.
• Improve our website and services.
• Comply with legal obligations and enforce our Terms of Service.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Trusted third parties who help us operate our business, such as payment processors, hosting partners, or customer support platforms.
• Legal Obligations: When required by law or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. Upon cancellation of your service, data may be permanently deleted after the billing cycle ends.

5. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain processing of your data.
• Withdraw consent at any time, where applicable.

To exercise these rights, please contact us at [email protected].

6. Cookies

We use cookies to improve your experience on our website. You may adjust your browser settings to refuse cookies, but this may limit your use of certain features.

7. Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. Please review their policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

HostXtra
Email: [email protected]
Website: www.hostxtra.co.uk